Returns and warranty
What happens if something goes wrong with your order. Draft pending legal review.
Draft. This document will be completed before the shop opens, with the owner's tax details and legal review. Here's what it will cover.
01Faulty product or our mistake
We replace or refund it at no cost.
02Personalised product
As it's made to order, the right of withdrawal for a change of mind may be limited by law.
03How to claim
Write to us with your order number and a photo; we solve it case by case.
04Timeframes
Communication and resolution timeframes (to be defined).
A question about this? Check the FAQ or write to us.